How to Sassa change phone number -A Comprehensive Guide

If you need to change your SASSA phone number, you’re in the right place. Keeping your contact information up-to-date with the South African Social Security Agency (SASSA) is vital for staying informed about your grants and ensuring timely notifications. In this comprehensive guide, we’ll take you through the step-by-step process of changing your SASSA phone number, ensuring you don’t miss out on important updates and payments. Whether you’ve changed your number or simply need to update it, this guide will help you navigate the process smoothly

The Importance of Updating Your SASSA Phone Number-Sassa srd change phone number

Before we dive into the how-to, let’s understand why it’s essential to keep your phone number current with SASSA:

  • Timely Updates: SASSA often communicates important information through SMS notifications, including payment dates and grant-related news. Having an accurate phone number ensures you receive these updates promptly.
  • Identity Verification: Your phone number serves as a means of verifying your identity when contacting SASSA. An outdated number can lead to delays in resolving issues or inquiries.
  • Security: Keeping your contact information current enhances the security of your grant information. It reduces the risk of unauthorized access or fraud.

Step-by-Step Guide: How to Change Your SASSA Phone Number-Sassa srd change phone number

Changing your SASSA phone number is a straightforward process. Here’s how to do it:

  1. Visit Your Nearest SASSA Office: Locate the SASSA office closest to you. You can find office locations on the official SASSA website or by calling their helpline.
  2. Bring Identification: When you visit the SASSA office, ensure you have proper identification with you. A valid South African ID document or Smart ID card is required.
  3. Request a Phone Number Update: Inform the SASSA official that you need to update your phone number. They will provide you with the necessary forms and guidance.
  4. Fill Out the Form: Complete the provided form with your new phone number and other requested information. Double-check for accuracy to avoid errors.
  5. Submit the Form: Hand over the completed form to the SASSA official. They will process your request and make the necessary updates.
  6. Receive Confirmation: After processing, you will receive confirmation of the phone number update. This confirmation may come in the form of an official letter or SMS.
  7. Keep Records: Always keep a record of the confirmation for your reference. It’s essential for your records and may be needed in the future.

Now, let’s address common questions related to changing your SASSA phone number:

Q1: How can I change my SASSA phone number if I don’t have my application ID?

  • A1: If you’ve lost your application ID, you can still update your phone number by visiting a SASSA office in person. Provide your valid identification, and they will guide you through the process.

Q2: Is there a fee for changing my SASSA phone number?

  • A2: No, there is no fee associated with updating your SASSA phone number. The service is free of charge.

Q3: Can I update my phone number online or through email with SASSA?

  • A3: Typically, phone number updates must be done in person at a SASSA office for security and verification purposes. It cannot be done online or via email.

Q4: How long does it take for the updated phone number to reflect in my SASSA records?

  • A4: The processing time may vary, but your updated phone number should reflect in your SASSA records within a reasonable timeframe. Continue using your existing number until the update is confirmed.

Q5: What should I do if I’m not receiving SMS notifications from SASSA after updating my phone number?

  • A5: If you experience issues with SMS notifications, contact SASSA or visit the nearest office to inquire about the status of your phone number update and address any potential issues.

Q6: Can someone else update my phone number on my behalf?

  • A6: In most cases, phone number updates should be done in person by the account holder to ensure security and accuracy. However, specific guidelines may apply in exceptional circumstances. Check with SASSA for more information.

Q7: Is there a limit to how often I can update my phone number with SASSA?

  • A7: There is typically no set limit on how often you can update your phone number. It’s advisable to do so only when necessary to keep your information current.

Q8: Do I need to update my phone number separately for different SASSA grants?

  • A8: No, updating your phone number applies to all SASSA grants you receive. You only need to make the change once for all your grants.

Q9: What if my SASSA grant is currently suspended or under review? Can I still update my phone number?

  • A9: It’s advisable to resolve any suspension or review issues with your grant before updating your phone number. Once your grant status is clear, you can proceed with the update.

Q10: What should I do if my updated phone number is incorrect or if I made a mistake during the update process?

  • A10: If you notice any errors or discrepancies in your updated phone number, contact SASSA immediately to rectify the situation. Provide them with accurate information to ensure timely updates.


Keeping your SASSA phone number up to date is a crucial part of ensuring the smooth receipt of your grant payments and staying informed about important updates. By following the step-by-step guide outlined above and understanding the key FAQs, you can confidently make the necessary changes to your phone number, enhancing the security and efficiency of your SASSA grant experience.

You may check here How to change banking details for Sassa grant

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