The South African Social Security Agency (SASSA) has been providing much-needed relief to millions of South Africans who have been affected by the COVID-19 pandemic. The Social Relief of Distress (SRD) grant has been a lifeline for many individuals and families who have lost their income due to the pandemic. However, some applicants have been receiving an ‘Identity Verification Failed’ status, which has prevented them from receiving the grant.
If you are one of the many individuals who have received an ‘Identity Verification Failed’ status for your SRD grant application, there are steps you can take to fix the issue. The first step is to visit the SASSA SRD website and click on the ‘Application for Reconsideration’ tab. From there, you will be asked to provide your ID number and mobile number, and follow the prompts to complete the reconsideration of your payment. It’s important to note that you should lodge an appeal for each declined month, and that you can track the status of your SRD appeal on the website.
While receiving an ‘Identity Verification Failed’ status can be frustrating, it’s important to remember that there are steps you can take to fix the issue. By following the steps outlined by SASSA and keeping track of your appeal status, you can increase your chances of receiving the much-needed SRD grant.
Understanding SRD Status
The Social Relief of Distress (SRD) grant was created to help provide financial assistance to those who have been negatively impacted by the COVID-19 pandemic. However, not everyone who applies for the SRD grant will be approved. One of the common reasons for rejection is an “Identity Verification Failed” status.
When an applicant receives an “Identity Verification Failed” status, it means that the South African Social Security Agency (SASSA) was unable to verify their identity. This could be due to a variety of reasons, such as incorrect name or surname, ID number, or other personal details.
To fix this issue, applicants will need to correct their personal details on the SRD website under the “Request Names and Surname Update” tab. Once the corrections have been made, the applicant can then reapply for the SRD grant.
It’s important to note that applicants have 30 days from the date of rejection to appeal the decision on the SASSA website. If the grant is declined every month, an appeal should be filed for each month. Applicants can track the status of their SRD appeal via the website.
In summary, understanding the SRD status is crucial for those who are applying for the SRD grant. If an applicant receives an “Identity Verification Failed” status, they must first correct their personal details on the SRD website and then reapply for the grant. If the grant is declined, an appeal can be filed on the SASSA website within 30 days of receiving the rejection status.
Common Reasons for ‘Identity Verification Failed’
When applying for the SRD grant, some applicants may receive an ‘Identity Verification Failed’ status. There are several reasons why this may happen, including:
- Incorrect personal information: If the applicant’s name, surname, or ID number does not match the information in the Home Affairs database, the application may be rejected. In such cases, the applicant should verify their personal information and resubmit their application.
- Incomplete application: If the applicant fails to provide all the required information during the application process, their application may be rejected. Therefore, it is important to ensure that all the necessary fields are completed before submitting the application.
- Duplicate application: If an applicant submits multiple applications for the same grant, all applications may be rejected. Therefore, it is important to submit only one application per grant.
- Fraudulent activity: If an applicant is found to have engaged in fraudulent activity during the application process, their application may be rejected. This includes submitting false information or documents.
- System malfunction: In some cases, technical issues may cause an application to be rejected. If this is the case, the applicant should contact SASSA for assistance.
It is important to note that the above reasons are not exhaustive, and there may be other factors that contribute to an ‘Identity Verification Failed’ status. If an applicant receives this status, they should follow the steps outlined in the relevant SASSA communication to rectify the issue.
Immediate Steps to Take
If you have received an ‘Identity Verification Failed’ status for your SRD application, there are a few immediate steps you can take to resolve the issue. Here are some suggestions:
- Visit the SRD website: Go to srd.sassa.gov.za and click on the ‘Application for Reconsideration’ tab. From there, click on ‘click here to apply for reconsideration’ and provide your ID number and mobile number. Follow the prompts to complete the reconsideration of your payment.
- Appeal within 30 days: If your identity verification fails, ensure you appeal on the SASSA website within 30 days when you get a rejection status. Beneficiaries should appeal every month if their SASSA Identity verification fails, if not the status will remain the same for the other months. To appeal, go to srd.dsd.gov.za, enter your ID number and phone number, and lodge your appeal.
- Track your appeal status: Make sure to track your SRD appeal status on the website. To do this, go to srd.dsd.gov.za, enter your ID number and phone number, and check the status of your application. You can also track your SRD appeal status via the website by applicants.
- Check your application status: Visit the website for the SASSA SRD grant and scroll down to the ‘Application status’ section. Select ‘Click here to check online’ and complete the required fields. The status of your R350 grant application should then be visible. Your application status may be unavailable in some cases.
By taking these immediate steps, you can ensure that your ‘Identity Verification Failed’ status is resolved as quickly as possible.
Re-Submission of Identity Verification Documents
If an applicant receives an ‘Identity Verification Failed’ status, it means that the details provided did not match with the Department of Home Affairs data. In such cases, the applicant must resubmit their identity verification documents to SASSA.
The applicant can log in to the SRD website and click on the ‘Reconsideration’ tab. From there, they can follow the prompts to resubmit their documents. It is essential to ensure that the documents submitted are clear and legible to avoid any further delays.
It is also crucial to note that the applicant has 30 days from the date of the rejection status to file an appeal on the SASSA website. Failure to appeal within the stipulated time frame will result in the status remaining the same for the other months.
Applicants should ensure that they provide accurate and up-to-date information when applying for the SRD grant. Any discrepancies in the information provided may result in the application being rejected or delayed. Therefore, it is vital to double-check all the information before submitting the application.
Contacting the Relevant Authorities
If an applicant’s SRD grant application was rejected due to an “Identity Verification Failed” status, they should take immediate action to correct the issue. The first step is to check the name and surname on the SRD website under the “Request Names and Surname Update” tab. If any errors are found, they should be corrected as soon as possible.
If the issue persists, the applicant should contact the relevant authorities to resolve the issue. The South African Social Security Agency (SASSA) is responsible for administering the SRD grant, and they should be contacted for assistance. The SASSA call center can be reached at 0800 60 10 11, and applicants should provide their ID number and other relevant information when calling.
If the issue still cannot be resolved, the applicant should contact the Department of Home Affairs to ensure that their information is correct in the Home Affairs database. This can be done by visiting a Home Affairs office in person or by calling the Home Affairs call center at 0800 60 11 90.
It is important for applicants to act quickly to resolve any issues with their SRD grant application. Delaying action could result in a delay in receiving the grant or even a complete rejection of the application. By contacting the relevant authorities and correcting any errors in their information, applicants can ensure that their application is processed as quickly and smoothly as possible.
Preventing Future SRD Status Issues
To prevent future issues with the SRD status, applicants should ensure that they provide accurate and up-to-date information when applying for the grant. This includes their name, surname, and ID number. Applicants should double-check that the information they provide matches the information on their ID document.
It is also important for applicants to ensure that their personal details are updated with the Department of Home Affairs. If there are any discrepancies between the information provided by the applicant and the information on record with Home Affairs, the application may be rejected.
Another way to prevent future SRD status issues is to ensure that the correct documents are submitted with the application. Applicants should carefully read the application requirements and ensure that they provide all the necessary documents. This may include proof of income, proof of address, and other supporting documents.
Finally, applicants should keep track of their application status and follow up if necessary. If the application is rejected, they should carefully review the reason for the rejection and take steps to rectify any issues. This may include updating their personal details or submitting additional documentation.
By taking these steps, applicants can help ensure that their SRD status is not rejected due to identity verification issues.
Conclusion
In conclusion, if an applicant’s SRD status shows “Identity Verification Failed,” there are steps they can take to rectify the situation. The first step is to visit the SRD website and click on the “Application for Reconsideration” tab. From there, the applicant will be prompted to enter their ID number and mobile number.
If the applicant’s name, surname, or ID number couldn’t be matched with the Home Affairs database, they will need to lodge an appeal. The appeal can be lodged via the website, and every month that the grant is declined, an appeal should be filed. The SRD appeals can be tracked via the website by applicants.
It’s important to note that the appeals process can take up to 60 to 90 days to be resolved by Sassa’s Independent Tribunal. In the meantime, applicants should continue to check their SRD status regularly to ensure that they receive their grant payments.
Overall, with the right steps, applicants can rectify their “Identity Verification Failed” SRD status and receive their grant payments.
Frequently Asked Questions
What steps can I take if my SASSA status check fails for SRD?
If your SASSA status check fails for SRD due to identity verification issues, there are steps you can take to try and resolve the issue. One option is to visit the SRD website at https://srd.sassa.gov.za and click on the “Application for Reconsideration” tab. From there, you can follow the prompts to provide your ID number and mobile number and complete the reconsideration process. Additionally, you can provide certified copies of your ID, including your parents’ ID and/or guardians’ ID/death certificate where applicable, as well as a certified copy of your Metric certificate and current statement of results if you are already studying.
What is the process for appealing a failed SASSA status check for SRD?
If your SASSA status check fails for SRD and you believe that there has been an error, you can appeal the decision. Within 30 days of receiving a rejection status, you need to lodge an appeal on the SASSA website at https://srd.dsd.gov.za. To appeal, you will need to enter your ID number and phone number and follow the prompts to lodge your appeal. If your appeal is successful, your SRD status will be updated accordingly.
How can I verify my identity for SASSA SRD?
To verify your identity for SASSA SRD, you will need to provide accurate and up-to-date information about yourself, including your name, surname, and ID number. SASSA will then cross-check this information with the records from the Department of Home Affairs to ensure that you are who you say you are. If there are discrepancies or errors in the data, this may result in your identity verification failing and your SRD status being rejected.
What is the meaning of identity verification for SASSA SRD?
Identity verification for SASSA SRD is the process of verifying that the information provided by an applicant is accurate and matches the records from the Department of Home Affairs. This is done to ensure that only eligible applicants receive the SRD grant and to prevent fraud and abuse of the system.
What should I do if my SASSA details are incorrect for SRD?
If your SASSA details are incorrect for SRD, you will need to update your information on the SASSA website at https://srd.sassa.gov.za. From there, you can click on the “Update Personal Information” tab and follow the prompts to update your details. It is important to ensure that your information is accurate and up-to-date to avoid any issues with identity verification and to ensure that you receive the SRD grant if you are eligible.
How can I recover my SRD application ID for SASSA?
If you have lost or forgotten your SRD application ID for SASSA, you can retrieve it by visiting the SASSA website at https://srd.sassa.gov.za and clicking on the “Forgot Application ID” tab. From there, you will need to enter your ID number and mobile number and follow the prompts to retrieve your application ID.